For example, if you tried connecting to our United States - Detroit server, try our Germany - Berlin server and others. If restoring the application did not help, double-check to see if you cannot connect to various locations. If the application is indeed the newest released version, try to fully reinstall the Surfshark application. Our team constantly bypasses various network restrictions with each release, so be sure to update your app. You may have an outdated Surfshark application, which could make it harder to connect. However, due to the varying configurations of home, work, and school networks, some of them may have specific restrictions that could prevent the VPN connection from working. NOTE: Typically, connection problems can be resolved with a few simple steps. Disable potentially interfering applications.We will go through the following solutions: If the issue you are experiencing occurs on Windows, macOS, or Linux computers, you can try installing our browser extensions for Chrome and Firefox.Ĭongratulations! Now you know why sometimes you are unable to access certain websites and how to troubleshoot this issue.In this tutorial, you will learn how to troubleshoot connection issues on your iOS device. NOTE: Remember that disabling CleanWeb is risky, as by doing this, you will lose protection from malicious websites that may cause harm to your device. Find the following steps on how to disable the CleanWeb feature: That being said, CleanWeb can block access to certain websites that may look malicious. With CleanWeb enabled, the browser will show fewer ads and block trackers and phishing attempts. How to configure custom DNS on a Linux deviceĬleanWeb is a feature that blocks malicious ads as well as malicious websites.How to configure custom DNS on an iOS device. How to configure custom DNS on an Android device.How to configure custom DNS on a macOS device.How to set custom DNS on a Windows device.Select the guide for your device from the following list: In addition, changing the DNS on your device has a very high chance of resolving any issues with website access. Setting custom DNS addresses can significantly improve the overall connection and sometimes even its speed. If you find out that your connection is leaking, setting custom DNS can efficiently resolve that, and we will cover that below. You can easily check for IP leaks and DNS leaks on your device. Having connection leaks can also prevent you from accessing websites. Remember that this does not apply to router setups or Linux devices, but you still have the OpenVPN UDP or TCP options. Here, you will find all of the available protocols, including OpenVPN UDP/TCP and WireGuard.
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